Frequently Asked Questions

Venova-Edmonton, Info@venova-edmonton.com, 6-10 days, Credit + Debitcard & Paypal.

What is the delivery time for my order?
When you place an order at venova-edmonton, the delivery time may differ from what you're used to. Since our products are shipped directly from our suppliers, we can save significantly on storage and transportation costs. This allows us to offer our products at very competitive prices.
The average delivery time is 5 to 10 business days (Monday to Friday, excluding public holidays).

What should I do if I haven’t received my order yet?
Due to the high demand for our products, your order may arrive later than expected. We appreciate your understanding. If the expected delivery period has passed and you still haven’t received your order, please send an email to info@venova-edmonton.com. We will investigate what’s happening with your package.

I want to exchange/return my order, how do I do this?
To return an item, simply contact our customer service at info@venova-edmonton.com. Please include your name, order number (e.g., #0000) from the confirmation email, and the reason for the return. We will then provide you with the return address and confirm the return. After that, you can send the product back to us via a courier of your choice.

What are the return costs?
Returning an item to us is unfortunately at your own expense. The costs will depend on the courier you use. Please consult the website of the respective courier for more information on pricing.

What are the conditions for returning my product(s)?
There is always a return period of 30 days. The return period starts on the day you receive the item. However, there are conditions for returns:
You can only return the item if:
● The return period has not expired;
● The product is in the original packaging and all labels are still attached;
● The product has not been used.

What payment methods can I use?
We accept payments via X, X, and X. If you're unsure whether your payment method is accepted, follow the steps on the payment page to view all available options.
All transactions are processed through secure and reliable payment systems, ensuring 100% safety.

What should I do if I haven’t received a confirmation email for my order?
This is not intended. Please send an email with your full name and email address to info@venova-edmonton.nl. We will assist you promptly.

Can I cancel my order?
If you want to cancel your order for any reason, please send an email to info@venova-edmonton.com as soon as possible. Include your name, order number (e.g., #0000) from the confirmation email, and the reason for cancellation if possible.